The Value of Cloud Services
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The cloud is SECUREAs unbelievable and entertaining as this sounds, most (on-site) servers and network equipment are located in an office utility closet. Yep- right there next to the inventory of file folders, pens, paper and the occasional vacuum and/or mop bucket. To point out the obvious, this is NOT the best way to secure the vital information and data your business depends on!
In contrast, the remote servers that support cloud services are housed in climate controlled secure facilities and regularly maintained on a daily basis. At the same time, all online storage providers use 256 bit SSL encryption, which is often referred to as “Bank Grade” security. |
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The cloud is EFFICIENTWhen it comes to file management, you'll no longer have to share large files as email attachments, or need to jump on a colleague's computer with a usb hard drive. With cloud based services you can simply click 'share file', enter a colleague's email address and instantly share your file, photo or document. The real beauty is that you can get to ALL of your software, email, documents… etc. from virtually anywhere you have access to an Internet connection.
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The cloud is COST EFFECTIVEAs a business owner, there's nothing worse than investing a ton of money in new equipment, only to realize that something faster/newer/better comes out a short 6 months later. The biggest advantage to utilizing cloud services is that you no longer need to invest in ANY server equipment, and you're able to free up cash flow that is normally spent on server maintenance and upgrades, and allocate it to other areas of your business.
Our cloud services are maintained, updated and regularly supported as a part of our cloud services package. At the end of the day, when cloud services are properly implemented, they provide strategic benefits to your staff, improve workflow and help your bottom line. |
Total Desktop Care + Anti-virus Monitoring
RCS provides anti-virus software monitoring and detection. Every four hours we perform a check to see if definitions are updated. Alerts are sent if definitions fall three days behind. We are also able to detect if anti-virus software is installed for a majority of anti-virus software packages.
Microsoft Patching
RCS will automatically deploy all Microsoft Security Patches or Whitelisted Microsoft Security Patches. RCS’s automatic deployment can also use the Patch Deployment Engine to push out any Microsoft Patch.
Temp File Removal
RCS performs weekly scheduled tempfile removal. If left unchecked these folders can grow and cause low disk space errors or affect the paging file causing the computer to run slow.
S.M.A.R.T. Analysis
RCS is able to capture information provided by S.M.A.R.T. hard drives. S.M.A.R.T. alerts are vendor specific and usually report precursors to hardware failure.
Logical Disk Checks
RCS checks each logical disk on the Desktop to assure there is more than 200 free megabytes available.
Anti-Virus Protection
RCS will provide a license for Anti-Virus protection for each maintained Desktop. Licenses can be pooled across multiple sites to provide centralized client monitoring and management.
If you already have another anti-virus solution deployed to clients, you can still benefit by deploying Enterprise anti-spyware.
Centralized Management Portal
The Centralized Management Portal provides a 360 degree view of your network infrastructure. All activities, alerts and reports are available via the Centralized Management Portal.
Asset & Inventory Scans
Scans are scheduled to run weekly to capture hardware, software, and operating system settings from users’ desktops. This data is reported back to our Data Center in Waterford, MI and is available in your centralized management portal as prefabricated reports.
Reporting
Data gathered by weekly scans is processed by the Data Center and produced as preformatted reports in the centralized management portal. RCS also provides three Executive Reports: On-Demand Executive, Monthly Executive (short), and Monthly Executive (detailed).
RCS provides anti-virus software monitoring and detection. Every four hours we perform a check to see if definitions are updated. Alerts are sent if definitions fall three days behind. We are also able to detect if anti-virus software is installed for a majority of anti-virus software packages.
Microsoft Patching
RCS will automatically deploy all Microsoft Security Patches or Whitelisted Microsoft Security Patches. RCS’s automatic deployment can also use the Patch Deployment Engine to push out any Microsoft Patch.
Temp File Removal
RCS performs weekly scheduled tempfile removal. If left unchecked these folders can grow and cause low disk space errors or affect the paging file causing the computer to run slow.
S.M.A.R.T. Analysis
RCS is able to capture information provided by S.M.A.R.T. hard drives. S.M.A.R.T. alerts are vendor specific and usually report precursors to hardware failure.
Logical Disk Checks
RCS checks each logical disk on the Desktop to assure there is more than 200 free megabytes available.
Anti-Virus Protection
RCS will provide a license for Anti-Virus protection for each maintained Desktop. Licenses can be pooled across multiple sites to provide centralized client monitoring and management.
If you already have another anti-virus solution deployed to clients, you can still benefit by deploying Enterprise anti-spyware.
Centralized Management Portal
The Centralized Management Portal provides a 360 degree view of your network infrastructure. All activities, alerts and reports are available via the Centralized Management Portal.
Asset & Inventory Scans
Scans are scheduled to run weekly to capture hardware, software, and operating system settings from users’ desktops. This data is reported back to our Data Center in Waterford, MI and is available in your centralized management portal as prefabricated reports.
Reporting
Data gathered by weekly scans is processed by the Data Center and produced as preformatted reports in the centralized management portal. RCS also provides three Executive Reports: On-Demand Executive, Monthly Executive (short), and Monthly Executive (detailed).
Manage your IT with One of Our Support Packages
ResolveCare
With ResolveCare, Resolve Consulting Services becomes your IT department. You will have an IT Manager assigned to your business. Call us anytime for service or support for one flat annual rate.
TotalCare includes all technology services your business many need including phone support, remote support or on-site service. In addition to repair and maintenance services, we will also provide assessment, design integration and IT consulting including budgeting and planning using our proven methodology.
Maintenance & Support
Maintenance & Support combines routine maintenance with your own assigned IT manager. We will maintain all your technology systems and provide an IT Manager on site at a pre-designated time weekly or bi-weekly. Your IT Manager will keep systems maintained and troubleshoot any issues that might have occurred since the last visit.
Basic Maintenance
Prolong the life of your IT investments and keep business productivity at its peak. Our IT professionals will provide scheduled maintenance visit on a schedule that works with your business.
ResolveCare
With ResolveCare, Resolve Consulting Services becomes your IT department. You will have an IT Manager assigned to your business. Call us anytime for service or support for one flat annual rate.
TotalCare includes all technology services your business many need including phone support, remote support or on-site service. In addition to repair and maintenance services, we will also provide assessment, design integration and IT consulting including budgeting and planning using our proven methodology.
Maintenance & Support
Maintenance & Support combines routine maintenance with your own assigned IT manager. We will maintain all your technology systems and provide an IT Manager on site at a pre-designated time weekly or bi-weekly. Your IT Manager will keep systems maintained and troubleshoot any issues that might have occurred since the last visit.
Basic Maintenance
Prolong the life of your IT investments and keep business productivity at its peak. Our IT professionals will provide scheduled maintenance visit on a schedule that works with your business.
Cloud computing is revolutionizing the way that businesses build out their IT infrastructure, allowing them to more efficiently deploy and manage complex IT services. To help cost optimize email security workloads, Dell offers SonicWALL Hosted Email Security, a cloud-based service that delivers powerful inbound and outbound protection against email threats such as spam, phishing, zombie and malware attacks.
The service uses multiple proven, patented threat detection techniques, the unique Dell SonicWALL Global Response Intelligent Defense Network for global threat detection, and multiple anti-virus technologies to deliver greater protection than that provided by solutions that rely on a single anti-virus technology.
The latest release, Hosted Email Security version 2.0, is now available and adds outbound email scanning and policy filters. These features help safeguard company reputations by identifying and blocking outbound email from zombies and unauthorized senders, as well as any email containing malicious viruses or codes.
The service uses multiple proven, patented threat detection techniques, the unique Dell SonicWALL Global Response Intelligent Defense Network for global threat detection, and multiple anti-virus technologies to deliver greater protection than that provided by solutions that rely on a single anti-virus technology.
The latest release, Hosted Email Security version 2.0, is now available and adds outbound email scanning and policy filters. These features help safeguard company reputations by identifying and blocking outbound email from zombies and unauthorized senders, as well as any email containing malicious viruses or codes.
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IT Support Services